Sales Quality Assurance Analyst - EXPRESSO COMPANY [EXPIRADO]
Esta oferta de empleo fue publicada hace tiempo y es probable que la empresa ya no esté aceptando nuevas postulaciones.
Descripción del Puesto
Objective: Improve outbound call quality, boost conversion rates, and ensure compliance across sales campaigns.
Responsabilidades
- Evaluate sales calls using a structured QA scorecard.
- Deliver eT feedback with clear action steps.
- Report performance trends and support training updates.
- Generate weekly/monthly QA reports by agent and campaign.
- Link QA scores to KPIs: conversions, appointments, revenue.
Recomendaciones
To increase your chances of being selected for the Sales Quality Assurance Analyst position at EXPRESSO COMPANY, make sure to highlight your experience in outbound sales and any previous QA or coaching roles you've held. Emphasize your analytical skills and attention to detail, as these are crucial for evaluating sales calls and generating QA reports.
Practice your communication skills, as the role requires delivering clear and actionable feedback to sales agents. Prepare examples of times when you've successfully improved call quality or conversion rates in previous roles.
Additionally, familiarize yourself with data analysis tools such as spreadsheets and datalers. Showing proficiency in these areas will make you a more competitive candidate for this position.
Empresa: EXPRESSO COMPANY
Ubicación: Ubicación no especificada
Tipo de Empleo: Tiempo completo
Categoría: Administración / Finanzas
Publicado: 04/12/2025